Texting Patients About Balances: TCPA Consent, HIPAA Limits, and a Compliant Text-to-Pay Workflow

A medical practice can generally use texting patients about balances TCPA HIPAA workflows, but compliance depends on the sending technology, available consent, message content, pa...

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When a Patient Disputes Their Bill With the Card Issuer: Fighting Healthcare Chargebacks Without Exposing PHI

A medical practice handling a healthcare chargeback dispute PHI issue can often contest the transaction with payment records, authorization evidence, financial agreements, and nar...

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